Quick answer
Your King Exchange bet history is the evidence you send when something looks wrong: a missing stake, a void or a settlement you think is wrong. This page explains how to use that record to give support a clear case. The separate bet history guide covers where to find it.
At a glance
Key takeaways
- Your King Exchange bet history is the evidence support uses when a stake, void or settlement looks wrong.
- Screenshot your open bets right after you confirm a big bet.
- If a row doesn't match your memory, check the date filter and look at sports and casino separately.
- A void means a rule applied to that market. Support can't add a bet that isn't in your history.
- Never send your password with a screenshot.
How do you make history useful before you need it?
Take a screenshot of your open bets right after you confirm a big one. History rows are short, and a live session bet can look like any other row in a long list. Your screenshot shows the full market name, the price and the stake.
What should you do when a row doesn't match your memory?
Check the date filter first, and look at sports and casino separately. Match the stake and time, since a second device can lag by a minute. A void means a rule applied to that market. If a bet is truly missing, send support your username, a screenshot and the time you placed it.
- Check the date filter, and look at sports and casino separately.
- Match the stake and time. A second device can lag behind for a minute.
- A void means a rule applied to that market. Read the betting rules before assuming a win was taken away.
- If a bet is missing, send your username, the screenshot and the time. Support searches by account, so a match description alone won't help.
Money in open bets isn't available to withdraw, and your history shows whether a market is still open. Check it before reporting a stuck withdrawal.
Is history the same on phone and computer?
Yes, because both use the same ID. Refresh after a settlement. The bet history guide explains where to find each section. If the two don't match, log out on one device and back in. A bet you confirmed on one shows on the other once it refreshes, and money in open bets can't be withdrawn until they settle.
Reader questions
Frequently asked questions
Q.01Can support add a bet that isn't in my history?
No. They can look up your account, but a bet that was never accepted can't be created afterwards.
Q.02Should I send my password with the screenshot?
Never. Your username and the screenshot are enough.
Q.03Does history show bonus money?
Bonus credit and your deposits show on your statement. The bonus terms explain when bonus money can be withdrawn.
Q.04How long should I keep screenshots?
Until the bet settles and, if you withdrew, until the money shows in your bank.
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About the author
Aditya Kulkarni
Payments & Account Guides Editor · 9+ years experience
Aditya writes the account and payment guides: getting a King Exchange ID, login fixes, KYC, UPI deposits, withdrawals and the app.
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