Help · Updated
WhatsApp support: what we can help with.
King Exchange support runs on WhatsApp, where a person replies 24/7 in English or Hindi. The same chat handles new IDs, deposits, withdrawals, logins, bonuses, bet queries, limits and breaks. This page lists what to send for each, so your problem gets sorted in the first reply.
At a glance
Key takeaways
- King Exchange WhatsApp support is free and answered by a person 24/7, in English or Hindi.
- The same chat handles new IDs, deposits, withdrawals, logins, bonuses, bet queries, limits and breaks.
- For a missing deposit, send your username, the amount, the UTR and a screenshot.
- One complete message gets sorted faster than several short ones or a new chat.
- Support never asks for your password, OTP or UPI PIN.
One chat
What can WhatsApp support help with?
WhatsApp support handles new IDs, deposits, withdrawals, login problems, bonus questions and blocked accounts, 24/7. Send the details for your request in one message, such as the UTR and a screenshot for a missing deposit, or your username and amount for a withdrawal, and the team checks it in the same chat.
A new ID
Tell us your name and confirm you're 18 or over. Your login details arrive in the same chat once you deposit ₹100 or more.
What is King Exchange?Deposits
Get fresh payment details in your chat before each deposit. If one doesn't show up, send the UTR and a screenshot.
Deposit issuesWithdrawals
Payouts only go to a bank or UPI account in your own name. Send your username and the amount and the team will check it.
Withdrawal delayLogin problems
Check Caps Lock and type your password by hand first. Support can reset it once they've confirmed the account is yours.
Login issuesBonus questions
Say which deposit the bonus was for. The team checks it against the deposit and adds anything that's missing.
Bonus issuesBlocked account
Message from your registered phone number. The team tells you why the account is blocked and what happens next.
Account blockedBet disputes
Raise a settlement query within 7 days. A person checks it against the official result and the betting rules.
Betting rulesLimits and breaks
Ask for a daily, weekly or monthly deposit limit, which the team applies straight away, or a temporary or permanent break.
Set betting limits
Get sorted faster
What should I send for each request?
For a new ID, send your name and confirm you're 18 or over. For a deposit, send your username, the amount, the UTR and a screenshot. For a withdrawal, add the time you asked and the last four digits of the payout account. For a bet dispute, include the match, market, stake and odds.
| Request | What to send | Guide |
|---|---|---|
| A new ID |
| Guide : What is King Exchange? |
| Deposits |
| Guide : Deposit issues |
| Withdrawals |
| Guide : Withdrawal delay |
| Login problems |
| Guide : Login issues |
| Bonus questions |
| Guide : Bonus issues |
| Blocked account |
| Guide : Account blocked |
| Bet disputes |
| Guide : Betting rules |
| Limits and breaks |
| Guide : Set betting limits |
Never include your password, OTP or UPI PIN in any message.
Quicker replies
How do I get a faster reply?
Send one complete message with everything the team needs, instead of several short ones. For a missing deposit that means your username, the amount, the UTR, the time you paid and a screenshot. The team can then act straight away instead of asking questions first, and the reply comes in the same chat.
hi
hello??
deposit
not came
Hi, my deposit hasn't shown in my balance. Username: rahul_k Amount: ₹1,000 UTR: 4290 1234 5678 Time I paid: 8:45 pm (screenshot attached)
Example details are made up.
Response times
How long does support take?
A person replies 24/7. Withdrawals are usually processed in 2 to 5 minutes, and the finance team starts checking a missing deposit within 2 hours. You have 7 days to raise a bet dispute and 30 days to appeal. Replies can take longer on busy match nights, so wait in the same chat.
- Support hours
- 24/7
- A person replies, day or night.
- Withdrawals
- 2 to 5 min
- Usual processing time, then your bank delivers it.
- Missing deposit
- Within 2 hrs
- When the finance team starts its manual check.
- Bet disputes
- 7 days
- Time you have to raise a settlement query.
- Appeals
- 30 days
- Time you have to appeal any decision.
Replies can take a little longer on busy match nights, such as during the IPL. Wait in the same chat rather than starting a new one.
What will support never do?
Support will never ask for your password, a one-time code, your UPI PIN or bank password, or a fee to release money or unblock an account, and never sends payment details from a new number. If something feels off, check the number against the official one before you reply.
Check the official number- Never asks for: Your password
- Never asks for: One-time codes (OTPs)
- Never asks for: Your UPI PIN or bank password
- Never asks for: A fee to release money or unblock an account
Lost money to a fake number? Call your bank, then report it at cybercrime.gov.in (opens in a new tab) or on 1930.
Keep reading
Related help
Answers
WhatsApp support: your questions
Short answers on support hours, what it covers, what to send, cost and slow replies. Search, or tap a question to open it.
5 questions
Yes. A person replies in the same chat, day or night, in English or Hindi. On busy match nights it can take a little longer.
We're online
Message King Exchange support on WhatsApp.
A person replies at any hour, in English or Hindi. 18+ only.