Policy 01
Privacy policy
We collect the details we need to run your account: who you are, how to reach you, and how you pay. Your login and payment details travel over encrypted connections and are stored encrypted.
- We never sell your personal data.
- We use it only to run your account, which includes verifying you and processing payments.
The full privacy policy explains what we collect, who we share it with, how long we keep it and your rights under India's DPDP Act.
Policy 02
KYC and verification
Every account is verified before its first withdrawal. The check confirms that the person taking money out is the person who put it in.
- You must be 18 or over.
- You may hold one account, in your own name.
Our KYC policy explains what we check, when, and how we protect your details.
Policy 03
Settlement and fair play
We settle every market against a public result, such as the official scorecard, so you can check the outcome yourself.
Our systems flag unusual betting patterns, but a flag on its own doesn't close an account or void a bet. A person reviews the activity first.
If you think a bet was settled wrongly, message support with the bet details. We'll check it against the result and reply.
The betting rules explain how each market is settled, including rain, ties and super overs.
Failed deposits, voided markets and withdrawal cancellations are covered by our refund and cancellation policy.
How players treat each other and our staff is set out in the community guidelines, and what the information on this site does and doesn't promise is in our legal disclaimer.
Policy 04
Responsible gaming
King Exchange is only for adults aged 18 and over. Betting carries financial risk and can be addictive, so every account comes with tools you control from your settings.
- Set a deposit limit.
- Take a short break from your account.
- Self-exclude for a longer period.
If betting stops being fun, tell the support team. They'll help you set a limit or close your account. Read more about our approach to safer play.
Policy 05
Appeals and complaints
30
You have 30 days from any decision on your account to appeal it.
Write to support on WhatsApp, say which decision you're appealing and why. The compliance team reviews it and sends you the outcome.
Policy 06
When these policies change
We review every policy at least once a year. When the law changes, or we change how the platform works, we update the affected policy straight away.
The review date at the top of this page tells you when we last checked them. These policies are linked from the footer of every page, and you can ask for a copy on WhatsApp.