Section 01
What this policy covers
This policy covers three things: transaction errors, voided markets and withdrawal cancellations. It applies to every King Exchange ID.
Every refund or cancellation request is checked by hand by our finance team on WhatsApp. No automated bot handles your money.
Section 02
Deposits that don't arrive
If you've paid but the deposit doesn't show in your ID balance, tell support. We start a manual check and refund process within 2 hours.
Section 03
Abandoned and voided markets
If a match is abandoned without a result, for example because of rain, every open bet on it is voided. If a market is voided because of a technical error, the same applies.
In both cases you get your full stake back in your balance straight away.
Section 04
What isn't refundable
Losing bets can't be refunded. Refunds only cover transaction errors and voided markets, not bets that were settled as a loss.
Bets are settled against official results. If you think one was settled wrongly, that's a dispute, not a refund. Raise it with support, and you can appeal the decision within 30 days.
Section 05
Cancelling a withdrawal
You can cancel a pending withdrawal any time before it's processed. Message your account manager on WhatsApp and ask them to cancel it.
Once a withdrawal has been processed, it can't be cancelled.
Section 06
How long refunds take
| Case | Usual time |
|---|---|
| Missing deposit | Checking starts within 2 hours |
| Most transaction corrections | 2 to 4 hours |
| Bank-level reversals | 2 to 3 working days, depending on your bank or payment app |
| Voided or abandoned markets | Stake returned to your balance straight away |
Section 07
How to ask for a refund
- 1Note the transaction ID (UTR or reference number) from your bank or UPI app.
- 2Take a screenshot of the error or the payment confirmation.
- 3Send both to our official WhatsApp support line.
A member of the finance team checks it and replies on the same chat.
Section 08
Fees, payouts and records
- We don't charge any fee for a genuine refund or transaction correction.
- Refunds and payouts go only to verified bank accounts, which prevents fraud and makes sure the money reaches you.
- Every adjustment to your balance is logged. Ask support if you want to see the record.
Refunds follow the same rules as every other payment. See deposits and withdrawals in our terms.