King Exchange
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Help centre · Updated

Can't log in to King Exchange?

Most login problems come down to a mistyped password, an old saved password in your browser, or a cached copy of the site. Pick your problem to see the fix. If you're still locked out, message the official WhatsApp number and a person will reset your access, any time of day.

Reset my passwordAsk support on WhatsApp

At a glance

Key takeaways

  1. Most King Exchange login problems come from a mistyped password, an old password saved in your browser or a cached copy of the site.
  2. Your username was sent in the WhatsApp chat where your ID was created, so search that chat for 'username' or 'ID'.
  3. Several wrong passwords lock the account, and each new attempt can extend the lock.
  4. Support resets passwords and lifts locks for free, 24/7, from your registered number.
  5. If you lose your phone, message the official number from your new phone and change your password once you're back in.

Problems and fixes

Why can't I log in to King Exchange?

Usually because the username or password doesn't match, often from a typing slip, Caps Lock or an old password your browser filled in. Type it by hand, and use your new password if you changed the temporary one. If you've forgotten your username, search your WhatsApp chat with the official number.

  1. Why does it say "Invalid login credentials"?

    The username or password doesn't match what's on file. It's usually a typing slip or an old password your browser filled in.

    1. 1Check that Caps Lock is off and there's no space before or after your username.
    2. 2Delete the saved password your browser filled in and type it by hand.
    3. 3If you changed your temporary password, use the new one.
    4. 4Still failing? Ask support to reset your password.

  2. What if I forgot my username?

    Your username was sent in the WhatsApp chat where your ID was created, so it's almost always still there.

    1. 1Open the chat with the official King Exchange number and search for "username" or "ID".
    2. 2Can't find it? Message the same number from the phone number you registered with.
    3. 3The team confirms the ID is yours and sends the username back in that chat.

  3. What if I forgot my password?

    Support can reset it for you once they've confirmed the account belongs to you.

    1. 1Follow the reset steps below.
    2. 2Set your own password the first time you log in with the temporary one.

  4. What if my one-time code doesn't arrive?

    Codes are often held up by weak signal, a blocked SMS sender, or a number that has changed since sign-up.

    1. 1Wait a full minute before you ask for a new code, because each new request cancels the last one.
    2. 2Check your signal and turn off Do Not Disturb or any SMS filter app.
    3. 3Make sure the number on your account is the one in your hand.
    4. 4Never forward the code to anyone. Support will never ask you for it.

  5. What if the login page won't load?

    An old cached copy of the site, an outdated browser or a VPN can stop the page from loading or freeze it after you press Log in.

    1. 1Work through the browser checklist further down this page.
    2. 2If it still won't load, send support a screenshot of what you see.

  6. What if my account is locked?

    Several wrong passwords in a row can lock an account to stop someone guessing their way in.

    1. 1Stop trying, because each new attempt can extend the lock.
    2. 2Message support from your registered number and ask them to unlock it.
    3. 3Reset your password if you're not sure which one is right.

  7. Can I get back in if I lose my phone?

    Yes. Your account isn't tied to the handset, but the team has to confirm it's really you before changing anything.

    1. 1Message the official number from your new phone and explain what happened.
    2. 2Answer the team's questions about your account, such as your username and recent deposits.
    3. 3Once you're verified, they secure the account and give you a new login.
    4. 4Change your password straight away if the old phone was logged in.

Step by step

How do I reset my King Exchange password?

Message the official WhatsApp number from your registered phone, give your username and answer a question or two to confirm the account is yours. Support sends a temporary password in the same chat. Log in with it and set a new one straight away, one you don't use anywhere else.

  1. 1

    Message the official number

    Use only the WhatsApp number linked from this site, and send it from the phone number you registered with.

  2. 2

    Confirm it's your account

    Give your username and answer a question or two about the account. Never send your password, OTP or UPI PIN.

  3. 3

    Get a temporary password

    Support sends a temporary password in the same chat.

  4. 4

    Set your own password

    Log in and change it straight away to one you don't use anywhere else.

Browser checklist

What if the page won't load?

Clear the site's cache and cookies and reload, update your browser, try a private window, and turn off any VPN or ad blocker for a moment. If it still won't load, set your phone's date and time to automatic, switch between Wi-Fi and mobile data, or try another browser.

  1. Clear the cache and cookies for the site, then reload
  2. Update your browser to the latest version
  3. Try a private or incognito window
  4. Turn off your VPN or ad blocker for a moment
  5. Set your phone's date and time to automatic
  6. Switch between Wi-Fi and mobile data
  7. Try another browser, such as Chrome or Safari

Contact support

Have these ready

Support can fix things faster when your first message includes:

  • Your username, if you remember it
  • The phone number you registered with
  • A screenshot of the error message
  • Your device and browser, for example "Android, Chrome"
Message support

Stay safe

What will support never ask for?

Real King Exchange support never asks for your password, a one-time code, your UPI PIN or bank password, or remote access to your phone, in any chat. Scammers target people who are locked out, because they're in a hurry. If someone does ask, stop replying and report the number to the official chat.

How to spot a fake number
  • Your password
  • One-time codes (OTPs)
  • Your UPI PIN or bank password
  • Remote access to your phone

Keep reading

Related reading

Login help

Frequently asked questions

Short answers on usernames, passwords, saved logins and getting back in after losing your phone.

6 questions

Search the WhatsApp chat where your ID was created, because the username was sent there. If it's gone, message the official number from your registered phone number and the team will send it again once they've confirmed the account is yours.

Open 24/7

Still locked out? Talk to a person.

Message the official King Exchange number on WhatsApp from your registered phone. Someone replies, day or night. 18+ only.

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