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Help centre · Updated

Deposit not showing up?

Most missing deposits are a UPI payment still pending, a slow bank transfer, or a payment that hasn't been matched to your ID yet. Don't pay twice. Copy the UTR from your payment app and send it with a screenshot to the official WhatsApp number. The finance team starts checking within 2 hours.

Report a missing depositFind my UTR
Where's my deposit?

  1. Step 1

    You pay

    From UPI, a bank or USDT, in your name

  2. Step 2

    Your bank confirms

    A UTR or reference number is created

  3. Step 3

    We match it

    The payment is matched to your ID

  4. Step 4

    Balance updated

    Ready for sport and casino

If your app shows step 2 but your balance hasn't changed, the payment needs matching. Send the UTR.

At a glance

Key takeaways

  1. Most missing King Exchange deposits are a pending UPI payment, a slow bank transfer or a payment not yet matched to your ID.
  2. Don't pay twice. A pending payment can still go through.
  3. Send the UTR, a screenshot and your username to the official WhatsApp number, and the finance team starts checking within 2 hours.
  4. A UTR is the 12-digit number your bank gives every UPI payment.
  5. Deposits must come from a bank or UPI account in your own name.

Problems and fixes

Why hasn't my deposit arrived?

Usually because the payment hasn't been matched to your ID yet, most often after a missing or mistyped reference, or because UPI still shows it as pending. Don't pay again. Send the UTR and a screenshot to the official WhatsApp number with your username; the finance team starts checking within 2 hours.

  1. Why was my money debited but not added to my balance?

    The payment went through, but it hasn't been matched to your ID yet. A missing or mistyped reference is the usual reason.

    1. 1Open the payment in your UPI or bank app and copy the UTR or reference number.
    2. 2Take a screenshot of the payment confirmation.
    3. 3Send both to the official WhatsApp number with your username.
    4. 4The finance team starts checking within 2 hours and replies in the same chat.

  2. What if my UPI payment says pending?

    Pending means your bank hasn't confirmed the payment yet. It happens most when UPI traffic is heavy, such as just before a big match.

    1. 1Don't pay again. A second payment can go through as well and leave you sorting out two transactions.
    2. 2Refresh the payment status in your UPI app after a few minutes.
    3. 3If it turns successful, it's matched to your ID like any other payment.
    4. 4If it stays pending, send support the UTR so they can watch for it.

  3. What if the payment failed but the money was taken?

    When a payment fails after the debit, your bank normally reverses it to your account by itself.

    1. 1Check your bank statement for the reversal. Your bank's help pages give its own reversal times.
    2. 2If the money came back, make the deposit again.
    3. 3If it didn't come back and the payment shows as successful on your side, report it with the UTR.

  4. Why is my bank transfer taking longer than UPI?

    IMPS is usually quick, but NEFT and RTGS run in batches and can be slower, especially outside banking hours or on bank holidays.

    1. 1Check the transfer status and reference number in your net banking.
    2. 2Once your bank shows it as completed, send support the reference number.
    3. 3Use UPI next time if you need the money in your balance quickly.

  5. What if I paid the wrong amount or to the wrong details?

    Payments are matched by amount and reference, so a different amount or old payment details can stop the match.

    1. 1Message support straight away with the UTR and the amount you actually paid.
    2. 2Only pay to the details given in your official King Exchange chat, and ask for fresh details before each deposit.
    3. 3If you sent money to details from any other chat, contact your bank as well.

  6. Can I deposit from someone else's UPI or bank?

    No. Deposits and withdrawals have to use a bank or UPI account in your own name, and a payment from another person's account can't simply be credited.

    1. 1Tell support which payment it was and share the UTR, so the team can sort it out.
    2. 2Use an account in your own name for every future deposit.

  7. What if my deposit bonus wasn't added?

    New players get 10% extra on their first deposit and a 3% bonus on refills. If it's missing, the deposit may not have been marked for the bonus.

    1. 1Check that the deposit itself has reached your balance.
    2. 2Message support with your username and the UTR, and ask them to add the bonus.

Step by step

How do I report a missing deposit?

Copy the UTR or reference number from your UPI or bank app, take a screenshot showing the amount, date and status, and send both to the official WhatsApp number with your username. The finance team starts a manual check within 2 hours and confirms in the same chat.

  1. 1

    Find the UTR

    Open the payment in your UPI or bank app and copy the UTR or reference number.

  2. 2

    Take a screenshot

    Capture the payment confirmation, showing the amount, date and status.

  3. 3

    Send it on WhatsApp

    Message both to the official number, with your King Exchange username.

  4. 4

    Wait for the check

    The finance team starts checking within 2 hours and confirms in the same chat.

Send it on WhatsApp

Your receipt

Where do I find my UTR number?

A UTR (Unique Transaction Reference) is the 12-digit number your bank gives every UPI payment, and it's the fastest way for support to trace yours. Google Pay calls it the UPI transaction ID, PhonePe shows UTR in History, and Paytm lists a UPI Ref No. For USDT, use the transaction hash.

Where to find the UTR or reference number in each payment app
AppWhere to look
Google PayTap the payment, then look for "UPI transaction ID"
PhonePeOpen History, tap the payment and find "UTR"
PaytmOpen Balance & History, tap the payment and find "UPI Ref No."
Net bankingThe transfer details or statement show a "UTR" or "Reference No."
USDTUse the transaction hash (TxID) from your wallet

Pay safely

How do I deposit without problems?

Get fresh payment details from your official King Exchange chat before each deposit, check the receiver's name in your UPI app, pay from an account in your own name and keep the confirmation until the money shows. Never enter your UPI PIN to receive money or pay a fee to release a deposit.

Before you pay

  • Get fresh payment details from your official King Exchange chat before each deposit
  • Check the name shown in your UPI app before you confirm
  • Pay from a bank or UPI account in your own name
  • Keep the confirmation screen until the money shows in your balance

Never

  • Enter your UPI PIN to receive money. A PIN is only ever needed to send it.
  • Pay to details sent by someone who messaged you first
  • Share your UPI PIN, OTP or bank password with anyone
  • Pay a "fee" to release a deposit that hasn't arrived
How to spot a fake number

Keep reading

Related reading

Deposit help

Frequently asked questions

Short answers on deposit times, missing money, UTR numbers and limits.

6 questions

UPI moves money in real time, while NEFT is sent in batches and can wait until banking hours. If a transfer still hasn't shown, report it with the UTR and the finance team starts checking within 2 hours.

Open 24/7

Deposit still missing? Send us the UTR.

Message the official King Exchange number on WhatsApp with your UTR, a screenshot and your username. A person replies, day or night. 18+ only.

Report it on WhatsAppBack to the fixes