Section 01
Who we are
King Exchange runs this website and provides betting accounts, called King Exchange IDs, which account managers open and manage over WhatsApp. The platform is operated by Moon Technologies B.V.
Under the Digital Personal Data Protection Act, 2023 (the "DPDP Act"), we are the Data Fiduciary for the personal data described here. That means we decide why and how it's used, and we're responsible for protecting it.
Section 02
What personal data we collect
Data you give us
Your full name and mobile number when you ask for an ID. The messages, screenshots and anything else you send us on WhatsApp. Payment confirmations and UTR or reference numbers for deposits. When you withdraw, the bank account or UPI details you want paid into.
Account data
Your King Exchange ID username, balance, deposits, withdrawals, bets and bet history, plus any limits or self-exclusion you ask us to apply.
Website data
When you visit the website, our hosting and security provider, Cloudflare, processes your IP address, browser type and the pages you request. It needs these to deliver the site and protect it from attacks.
We never ask for your UPI PIN, banking PIN, one-time passwords or account password. Don't send them to anyone, including someone who says they're from King Exchange.
Section 03
How we use your data, and our legal basis
| Purpose | What that involves |
|---|---|
| Open and run your account | Verify your name and mobile number, create your ID and send you your login. |
| Process payments | Match deposits to your ID, and pay withdrawals only into an account in your name. |
| Support you | Answer questions, restore access, settle disputes and apply any limits or self-exclusion you ask for. |
| Keep accounts safe | Prevent fraud, duplicate accounts and misuse, and protect the website. |
| Meet legal obligations | Keep records and respond to lawful requests from authorities. |
Under the DPDP Act we use your data on one of two grounds. The first is your consent, which you give when you contact us to ask for an account or use the website. The second is a legitimate use the Act allows, such as data you've chosen to give us for a specific purpose, or processing the law requires.
Section 06
How long we keep it
We keep your account data for as long as your King Exchange ID is open.
Once your ID is closed, we keep only what we need to settle disputes, prevent fraud and repeat sign-ups, and meet our legal obligations. We keep it only for as long as those reasons last, and then delete it.
Section 07
How we protect your data
This website runs over HTTPS. Account conversations happen on WhatsApp, which encrypts messages end to end. Only the account managers and staff who need your data to run your account can see it.
We only ever send deposit details from your existing chat, never from a new number. If a new number sends you payment details, don't pay, and tell support.
No system is completely secure. If a personal data breach affects you, we'll tell you and the Data Protection Board of India, as the DPDP Act requires.
Section 08
Your rights
Under the DPDP Act you have the right to:
Access
Get a summary of the data we hold about you, how we use it, and who we've shared it with.
Correction
Have inaccurate or incomplete data corrected or updated.
Erasure
Have data we no longer need deleted.
Withdraw consent
Withdraw consent at any time. It doesn't undo processing already done, and we may need to close your account if we can no longer use the data needed to run it.
Grievance
Complain to us about how we handle your data.
Nominate
Name someone to use your rights for you if you die or can no longer act yourself.
To use any of these rights, message our WhatsApp support line. We may need to confirm who you are first.
Section 09
Raising a grievance
If you're unhappy with how we handle your personal data, message WhatsApp support starting with "Privacy grievance" and include your registered mobile number. We'll acknowledge it and reply within the time the law requires.
If you're not satisfied with our reply, you can complain to the Data Protection Board of India.
Section 10
Children under 18
Our services are only for adults aged 18 and over, and we don't knowingly collect personal data from anyone younger. If we find that an account belongs to someone under 18, we close it and delete their data, except anything the law requires us to keep. See our responsible gaming policy.
Section 11
Changes to this policy
We may update this policy when our services or the law change. The effective date at the top of the page shows the latest version. If we make a significant change, we'll tell account holders on WhatsApp.