Quick answer
Customer care for a login problem means the official WhatsApp team. Send your username, the mobile number on the ID and a screenshot, and stick to the facts. Most fixes are a password reset done in the same chat. Never share an OTP or UPI PIN, and don't ask for a second account to get round the problem.
At a glance
Key takeaways
- For a login problem, send the official WhatsApp team your username, the mobile number on the ID and a screenshot.
- Most login fixes are a password reset done in the same chat.
- Support can lift a lock, confirm your username and send you the official login link.
- Don't share an OTP, allow screen sharing or pay a 'login unlock fee'.
- Support is on WhatsApp and phone, with no email support.
What should you send?
For a login problem, send your King Exchange username, the mobile number linked to your ID, and a screenshot of the error, spinner or lock message. Say whether you're on a phone or computer and which link you used. Never share an OTP, allow screen sharing or pay a login unlock fee.
- Your King Exchange username.
- The mobile number linked to your ID.
- A screenshot of the error, the spinner or the lock message.
- Whether you're on a phone or computer, and the link you used.
Don't share an OTP, allow screen sharing or pay a 'login unlock fee'. The 24/7 support guide covers general questions, and the login issues page covers common fixes.
What can support do?
Reset your password, lift a lock, confirm your username and send you the official login link. If you've been typing details into a copycat site, support will point you to the real one, and you should change your password straight away.
Reader questions
Frequently asked questions
Q.01Should I trust a customer care number from an ad?
No. Numbers in ads are a common trap. Use the number on the customer care page of this site.
Q.02How quickly does support reply on big match days?
A little slower. Send one complete message.
Q.03Is there email support?
Support is on WhatsApp and phone. Ignore lookalike email addresses.
Q.04Should I ask for a new ID?
No. Ask for a password reset on your existing one.
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About the author
Aditya Kulkarni
Payments & Account Guides Editor · 9+ years experience
Aditya writes the account and payment guides: getting a King Exchange ID, login fixes, KYC, UPI deposits, withdrawals and the app.
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