King Exchange password and login issues: what to do

When your ID is created, you get a username and a temporary password in the official WhatsApp chat. You should change it after your first login. That password, with your username, is all you need on any device. King Exchange never uses OTP to log you in.

That's why searches for an email reset or a security question lead nowhere. The steps below are what actually works.

Copy your username from the original WhatsApp chat, since usernames are case sensitive, and try once more carefully before stopping, so you don't trigger a lock. Then message the official WhatsApp with your username and the mobile number on your ID, log in with the temporary password they send, and change it.

1. 1Check the username. Copy it from the original WhatsApp chat; usernames are case sensitive.
2. 2Try once more carefully, then stop before you trigger a lock.
3. 3Message the official WhatsApp linked from this site with your username and the mobile number on your ID.
4. 4Log in with the temporary password the team sends, and change it straight away.
5. 5Don't ask for a new ID while you wait. Duplicate IDs are suspended.

No. Resets happen in the official WhatsApp chat. A page offering a King Exchange password reset by email, or asking for your username, an OTP and a new password in one form, follows the copycat pattern. Close any such page and use the chat.

A fake password page asks for an OTP, UPI PIN or bank details to log in, sits on an address that differs from the official link, or offers a reset by email or SMS. Links sent in a chat or SMS warning your ID will be blocked, and anyone asking you to read out a code, are fakes too.

• It asks for an OTP, UPI PIN or bank details to log in.
• Its address differs from the official link in your WhatsApp chat or this website.
• It offers a reset by email or SMS link.
• A chat or SMS sent you the link, warning your ID will be blocked unless you verify.
• Someone asks you to read out a code, including a person claiming to be support.

Close the tab and open the official link. If you already typed your password into a suspicious page, ask support for a reset straight away.

Several login issues look like password problems: a typo in the username, especially upper and lower case, a wrong password saved in your browser from before you changed it, or an old bookmark pointing to a lookalike site. A lock after too many attempts also looks similar, but only support can lift it.

• A typo in the username, especially upper and lower case.
• A wrong password saved in your browser from before you changed it.
• An old bookmark pointing to a lookalike site.
• A lock after too many attempts. Only support can lift it.

The login issues page covers each of these in more detail.

Never share an OTP, even with someone who says they're support, and never post your password in a group chat or screenshot. Keep your bank login and UPI PIN to yourself, and never pay to unlock or secure your ID, because resets are free. Send only your username, a screenshot and the time.

• Any OTP, even with someone who says they're support.
• Your password in a group chat or screenshot.
• Your bank login or UPI PIN.
• Money to 'unlock' or 'secure' your ID. Resets are free.

Send support your username, a screenshot of the error and the time it happened.